Frequently Asked Questions

We proudly service Austin and its surrounding neighborhoods, including Hyde Park, Westlake, Tarrytown, East Austin, Downtown, and Northwest Hills. Not sure if we can reach you? Just ask!

Yes, when the schedule allows. Call or text for the fastest response, especially if you have a tight timeline.

When you book, we’ll give you a convenient time slot. We also send a message when we’re on the way, so you know exactly when to expect us.

Absolutely—no job is too small. We’ll gladly haul away single items.

We price primarily by volume—how much space your items occupy in our truck. There is a minimum pickup fee. For single, bulky items (like mattresses or refrigerators), we may have set pricing. We’ll always be clear about costs from the beginning.

No. Our aim is total transparency. We explain the cost structure upfront, so you know exactly what you’re paying for.

Payment is collected after the job is finished and you’re completely satisfied. We accept major credit cards, as well as digital payment options.

We do our best to provide a firm estimate based on your photos. Once onsite, we’ll confirm the final price before we start loading to avoid any surprises.

Yes. You’ll receive a confirmation once the appointment is set, plus a reminder on the day of service.

We take most household and office items—including furniture, appliances, electronics, boxes, clothing, mattresses, yard waste, exercise equipment, and more. If you’re unsure, just ask!

Definitely. We’re happy to help remove mattresses, couches, refrigerators, or any other individual pieces.

We handle light debris on a case-by-case basis, such as small piles of bricks or debris from minor renovation projects. We don’t tackle large-scale, heavy-duty construction or extensive demolition waste.

We can’t accept hazardous materials (paint, oils, chemicals), propane/fuel, biohazard/medical waste, asbestos, or other restricted items. If you’re not certain, send us a photo or give us a call, and we’ll confirm.

If possible, gather items in one accessible area. If not, no problem—just point to what needs to go, and we’ll handle the heavy lifting. Clear paths or mention any tight spaces. 

We highly recommend it so you can confirm items and ask questions. However, for curbside pickups or if you have a locked yard/gate, we can arrange details in advance.

We use a standard professional junk removal truck with a dump body. This is how we gauge volume-based pricing.

Yes. Our crew is trained to move items carefully and safely. We’ll even sweep up the service area before we leave.

Absolutely—just let us know about any access challenges, and we’ll plan accordingly.

We sort every load for donation, recycling, or repurposing before sending anything to the landfill. We believe in giving items a second life whenever possible.

If the charity we partner with issues receipts, we’ll request one on your behalf whenever it’s feasible.

Yes, where local facilities allow. Feel free to ask us about specific items—we’ll do our best to recycle them responsibly.

Occasionally, if an item can be repurposed or rehomed, we’ll ensure it’s put to good use. We do our best to keep usable goods out of the trash in Austin.

We sort every load for donation, recycling, or repurposing before sending anything to the landfill. We believe in giving items a second life whenever possible.

If the charity we partner with issues receipts, we’ll request one on your behalf whenever it’s feasible.

Yes, where local facilities allow. Feel free to ask us about specific items—we’ll do our best to recycle them responsibly.

Occasionally, if an item can be repurposed or rehomed, we’ll ensure it’s put to good use. We do our best to keep usable goods out of the trash in Austin.

Yes. Whether it’s office furniture, retail fixtures, or backroom clutter, our team can help businesses of all sizes.

We do. Let us know the scope of the project, and photos help us provide an accurate quote up front.

Our focus is on hauling prepared items. If you need additional sorting or organization services, let us know, and we’ll advise you on your options.

Of course. We understand that plans change—just let us know as soon as possible so we can adjust accordingly.

No worries. Share any special instructions when booking and our team will handle the nuances on arrival day.

We work in most weather conditions. If it’s not safe, we’ll contact you to find a new time that works.

Yes. We maintain full insurance coverage, providing you peace of mind throughout the process.

We’re a friendly, uniformed team operating a branded Junko Hauling truck. We aim to provide a professional, reliable appearance from the moment we arrive.

Absolutely. Sweeping up before we leave is part of our standard service. We want you to enjoy your newly cleared space right away.